We have found that many of our customers have had common questions about the products and services we offer. We have compiled a basic list of these items for your convenience. If you have a questions that you can not find the answer to on our website, please CONTACT US so we can provide the information you need.

1. What methods of payment do you accept?
2. Which credit cards do you accept?
3. What are your payment terms?
4. What are your typical Lead times for reconditioned Forklifts?
5. Do you offer financing and how does it work?
6. What’s the guarantee on products?
7. What’s your return policy on warehouse equipment?
8. Can I pickup my order from your location?

1. What is your guarantee on used forklifts?
2. Do you accept trade ins or buy old forklifts?
3. Do you rent forklifts?

1. What tasks do you perform on your reconditioned forklifts?
2. Do you service forklifts onsite?
3. Do you all carry your own parts and tires?
4. Do you offer extended service contracts for equipment?

1. I received my pallet rack materials and I noticed a piece is damaged. What do I do?
2. Do you all remove old pallet rack systems?
3. How do I choose which pallet racket system is best for me?
4. I don’t need that much pallet rack, can I still order through you?
5. How large of an installation are you able to handle?
6. What styles of pallet rack do you keep on hand?

1. What methods of payment do you accept?
   Champion Lift Systems, LLC. accepts payment in the form of company check, wire transfer or credit card.
   
   
2. Which credit cards do you accept?
   We accept American Express, MasterCard and Visa.
   
   
3. What are your payment terms?
   All payments for Equipment are in advance of shipment. Service and parts are net 10 Days upon credit approval.
   
   
4. What are your typical Lead times for reconditioned Forklifts?
   If the unit is in inventory, the unit will ship within 48 Hours of payment receipt
   
   
5. Do you offer financing and how does it work?
   Yes we do offer competitive equipment financing upon credit approval. Credit applications are reviewed and a decision is made within 24 Hours.
   
   
6. What’s the guarantee on products?
   We offer our customers the manufacturer spec on all new equipment and offer for most used units.
   
   
7. What’s your return policy on warehouse equipment?
   When returning new equipment that isn’t damaged when opened, we charge a 20% restocking charge. All returns require an RA number, so please call to get one. For used equipment we offer 100% value of the return as long product is in the exact same condition as when it was sold.
   
   
8. Can I pickup my order from your location?
   Customers can pickup any orders from our location 8am – 5pm Monday through Friday.
   
   

1. What is your warranty on forklifts?
   On NEW forklifts we offer 1-year parts and labor on all units. Warranties are offered on re-conditioned units and vary according to age and condition.
   
   
2. Do you accept trade-ins or buy old forklifts?
   We accept trade-ins and buy all makes and models of used forklifts. Our team is able to evaluate and assess the value on-site.
   
   
3. Do you rent forklifts?
   We offer a variety of short and long term rentals. We have plans that come in a variety of terms including daily, weekly, monthly, and rent with the option to purchase.
   
   

1. What tasks do you perform on your reconditioned forklifts?
   See the service page for a comprehensive list of what is done.



2. Do you service forklifts onsite?
   For customers in our service coverage area, most repairs can be done onsite. Please contact us for any special requests or needs.
   
   
3. Do you all carry your own parts and tires?
   We carry a wide variety of common parts for most makes and models and can get anything we don’t have in a quick time frame.
   
   
4. Do you offer extended service contracts for equipment?
   Service contracts are available on all forklifts and can be customized to your needs. Typical plans come in 12 month increments.
   
   

1. I received my pallet rack materials and I noticed a piece is damaged. What do I do?
   If your pallet rack has been damaged in any fashion, please call us so we can make arrangements to have the item returned and new ones delivered to you.
   
   
2. Do you all remove old pallet rack systems?
   We remove and buy back most used pallet rack. If you have pallet rack to sell, we welcome your call.
   
   
3. How do I choose which pallet rack system is best for me?
   Please visit our pallet rack category to view the various features that each system offers. Our team can also guide you to the pallet rack system that will best serve your needs.
   
   
4. I don’t need that much pallet rack, can I still order through you?
   No order is too small or large for us. We welcome single piece orders or complete warehouse systems.
   
   
5. How large of an installation are you able to handle?
   No installation is too small or too large for our team. Please contact our staff today to find out how we can best serve you.
   
   
6. What styles of pallet rack do you keep on hand?
   The most common style we keep in stock for used pallet rack are uprights that are 42" deep x 12'; or 42" x 16'. For beams 8', 9', 12', are the most common sizes in stock. We also always have a large selection of 42" x 46" wire decking in stock.